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Your order is shipped within 2-3 business days after placing it. Please reach out to order@spirittea.co to check its status if you have not received a confirmation email.

We ship via USPS at a $5.00 flat rate. 

Send us a photo of the broken piece for our reference and we'll get to fixing it ASAP.

We're sorry to hear already! Please contact us and we will evaluate on a case-by-case basis of a refund or replacement item. 

Despite our company's sourcing ethos being heavily organic (many of our producers are USDA, QAI and EU certified), it is presently in our policy that we do not disclose which specific producers are organic—as we believe it is unfair to many of our smallholders who produce by organic standards and cannot afford the time or cost of the certification.

We keep a menu of perennial teas year-round, which we consider our collection of dependable flavor profiles familiar to even the newest of tea drinkers: a classic pan-fired green, an English-Breakfast-esque, a bright and vibrant matcha. These teas have been perfected by their producers to be available through each season's harvests. 

Our more esoteric finds tend to be small lots--ones where our producers pursue its growth out of passionate hobby, preserving generational tradition, and allotting their valuable land and labor to dedicate to a rarer variety. We may miss these teas we hand-selected and taste-trialled after the last sip, but appreciate their time and place in our collection. 

The unsatisfying and vague answer, unfortunately, is maybe yes, maybe no. It greatly depends on whether our producer feels their harvest grew favorably during the year, if they have enough to part with for our purposes, or where it fits in our menu. However, please feel free to send us a message about why you liked a certain one: we're always interested to hear about our customer's tea journey. 

We tend to order tea by the kilogram--the standard measurement in China, Japan, Taiwan, and Korea. It also tends to be a bit more exact when we're testing specs on our scale for home and cafe. Here's the imperial:

• 42 grams = 1.5 ounces (~15 single servings)
  
• 85 grams = 3 ounces (~30 steeps)
  
• 170 grams = 6 ounces (~60 steeps)
  
• 255 grams = 9 ounces (~90 steeps)
  

5 grams is roughly the size of a tablespoon (3 teaspoons) when we measure ball/small-leafed teas. For single servings, the ratio becomes 1.66 grams/1 teaspoon and 174-230/6-8 ounces water. But really, you do you--our specs are only a starting point on your tea journey.

Our cafes typically measure their liquids in mL, hence our specs following the same method.

• 340 mL = <12 ounces
  
• 29 mL = 1 ounce
  

Drop a line to Taylor Cowan, co-founder, and Nicole Wong, director of marketing. 

Unfortunately, not at this time. We do plan to have a retail/cafe space in the future. However, if you come to our door, you will only see office workers staring back at you as if we're confronting the abyss.

If you are seeking to arrange a private tasting event, please reach out to us here for available times and price per person.